Returns & Exchanges
At Universal Store, we want you to love your fit, which is why we offer a flexible 30-day return policy for all unworn items with original tags attached. Whether you need a different size or a full refund, our streamlined process ensures your shopping experience remains effortless.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Label and Post
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized postage location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing