Frequently Asked Questions

Everything you need to know about shopping with Universal Store.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. You can initiate a return through our online portal for a full refund or store credit.

How do I find the right size?

Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

Can I track my order?

Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.

Are your products ethically sourced?

Universal Store is committed to sustainability and ethical manufacturing. We partner with suppliers who adhere to fair labor practices and environmental standards.